DELIVERY & INSTALLATION
Below are some Frequently Asked Questions About Our Delivery and Installation:
Your flooring retailer will first send a professional estimator to your home to measure your floors. The estimator will determine exactly how much carpet you will need to buy and, in most cases, will determine the layout of the carpet in the room. Among other considerations, the estimator will decide where to place seams, how to match patterns, and how to minimize carpet waste.
Who moves the furniture?
Although most installers will remove furnishings from the room, you should remove all breakable items–like vases, lamps, collectibles, and dishes–before the installer arrives. You should detach wiring from TVs, VCRs, stereos, and computers. You should also clear desktops, tabletops, and bookshelves.
Will they move the piano?
The complimentary removal of furniture is often limited to those items that two men can easily handle. Some retailers may charge an additional fee for large, cumbersome items, including pianos, pool tables, aquariums, and oversized furniture. All of these items may vary by retailer and you will need to verify this with them before installation.
What if my doors no longer close?
Some doors may need trimming to accommodate the thickness of your new flooring. Doors that do not open and close properly due to the new floor may be removed during installation, and it will be up to you to have the doors cut and re-hung.
What about moldings?
It may be necessary to remove moldings and reattach them during installation. Because some moldings, particularly quarter round, are fragile, breakage could occur. If it does, you will be responsible for replacing them. Scratches or nicks to baseboards are also a possibility, and you will be responsible for the touchups.
What about the bedrooms?
All sheets, blankets, and spreads should be removed from beds before the installers arrive. All items from the tops of dressers and from closet floors should also be cleared.
Do I have to remove my old carpet?
The removal of existing carpet on the day of installation is typically a part of an installer’s service, but you should ask to make sure. Hauling the old carpet and padding away may require an additional fee.
Do I need to supply anything?
Installers provide the know-how, the equipment, and the muscle; you provide the power. Installers will need to use your power for their electrical tools, and they will typically use such areas as porches or patios to store equipment.